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Do not forget to write to us for any questions and comments.

Terms of Use and Agreement

  1. Send money to your friends, family or people you know, never send money to people you don't know, to protect yourself from fraud and fraud.
  2. Scammers may ask you to send money by stating that you have won a prize or by presenting themselves as a police/police chief/prosecutor on the phone. Please note that such cases will be fraud and fraudulent transactions. REMEMBER, a government official will never phone you and ask you to transfer money.
  3. Fraudsters may demand money from you for the solution of a job promise/job opportunity or immigration-related issue, do not respect those who ask you to send them money for these purposes.
  4. If you think you have been exposed to fraud and fraud, contact us at +90 212 280 66 95/97/98.
  5. Reference number, amount, recipient/sender information, etc. for the Money Transfer transaction. Never share it with third parties. The reference number, amount, recipient/sender information regarding the Money Transfer transaction should not be shared with anyone, including the Company Personnel and the representative, except for money sending and receiving transactions, and should not be disclosed to persons other than the parties to the transaction through any means of communication. If the payment transaction is fraudulent or unauthorized due to the lack of protection of the said information by the User or due to the fault of the User, the User shall be liable for any direct and/or indirect damages arising from the said transaction.
  6. Once your money transfer transaction has been paid to the recipient, no cancellation or refund can be made.
  7. As Ist-Pay, no promotion or product information is sent to your e-mail address and mobile phone number. We do not ask you for personal information in any e-mail or SMS. Please do not trust such e-mails and SMS.
  8. You can confirm that the service point you use is our official ist-pay representative on our website www.ist-pay.com. If you have a suspicious service point, please contact us and report it.
  9. You can find our one-time service agreement here.
    Istanbul Payment and Electronic Para Inc. Contact Information
    Phone: +90 212 280 66 95/97/98
    Postal Address: Esentepe Mah. Büyükdere Caddesi Levent Plaza Blok No: 173 Inner Door No: 34 SISLI/İSTANBUL
    E-mail: info@ist-pay.com
    Central Bank of the Republic of Turkey( CBRT) Contact Information Phone : (312) 507 50 00 Postal Address : Hacı Bayram Mah. Istiklal Cad. No:10 06050 Ulus Altindag Ankara