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Arbitration Committee

    Dear individual customer, you have submitted a written application to our organization regarding the dispute (which is of an individual nature and therefore not within the scope of commercial activity) arising from the services we provide, within 2 years at the latest, from the date of the disputed transaction or action. and this application, within 20 days from the date of application; If no response has been received, within 60 days from the date of response, starting from the end of the 20-day period for which a response must be given, or if your application is answered negatively or if you do not find the response sufficient, Association of Payment and Electronic Money Institutions of Turkey (“TODEB”) Retail Customer In accordance with the Regulation on the Principles and Procedures of the Arbitration Committee (Link) , you have the right to apply to the TÖDEB Individual Customer Arbitration Committee.

    You can download the application form to TÖDEB Retail Customer Arbitration Committee from the link below or www.todeb.org.tr available on the website. The form can be submitted electronically via www.todeb.org.tr address after filling in the relevant information and uploading the necessary documents.


    Click here for all detailed information about applying to the TÖDEB Retail Customer Arbitration Committee ( https:// todeb.org.tr/page/bireysel-musteri-hakem-heyeti/56/ ). You can also view the Information Brochure (Link).